![]() “Any time you have thousand of interviews going on, you are bound to get some bad candidate experiences, I know for instance these happen in Coinbase periodically, and we try to minimize it for sure, but you will not get it to zero (especially when growing quickly),” he wrote. ![]() On Tuesday, Armstrong defended Stripe in a post on Hacker News in response to an anonymous person who alleged a similar experience. After communicating his intent to accept the job, the recruiter later told him that he would not be given an offer letter because of a “business decision” and “change of direction,” and declined to provide more information or answer further questions. Though he did not receive a written offer, he was offered a job verbally by the recruiter who led him through the process. “After that, I emailed the recruiter and the hiring manager, and I didn’t hear back from either of them ever.”Īnother engineer recently described a similar process. We have to rescind our offer due to changing company priorities.' She said she was sorry,” she said. “A few days after that, I got a call from an executive recruiter who I had never heard from before, and she said, 'There is no easy way to say this. And then she tweeted that she would be joining the company. In the first half of 2021, she received a verbal offer, then a written one. “It was very complex and very hard,” she said.Īnd the feedback Stripe gave her was entirely positive. She agreed to go through the interview process and found herself meeting with “tons” of people, preparing an elaborate presentation and going through several role-playing exercises. One technical manager - now employed elsewhere - described being approached by a Stripe recruiter when she took some time off of working. Those who faced rescinded offers also said that losing the offer itself was less frustrating than the company’s refusal to give a personal explanation. The Stripe applicants interviewed by Protocol and those who have shared their stories online have said that the experience of interviewing with Stripe was generally positive, and that they had no problem with the recruiters themselves. Google’s interview process has a long-held reputation as unnecessarily difficult and complex. Facebook spent the first quarter of 2021 battling one of its worst hiring crises in years, as engineers turned down job offers at unusually high rates and negative Glassdoor reviews spiked. The coronavirus pandemic has wreaked havoc on how people interview for jobs, made workers more empowered during the application process and helped many VC-backed tech companies grow so wealthy that they are all competing bitterly for the same pool of talent. Stripe is also not the only tech company to face problems with recruitment and hiring processes in the last year. The former recruiter interviewed by Protocol said that she chose the job over offers at Google and two other tech companies, in part because of the extremely positive and enthusiastic way the company was sold to her and because of Stripe’s reputation in the industry. Stripe, which has the highest valuation of any private, venture-backed tech company in the U.S., has grown so rapidly over the last few years that many engineers and other tech workers see it as one of the most desirable, successful places to work. We value feedback and are always looking for ways to improve our recruiting experience,” a Stripe spokesperson wrote to Protocol. “We want everyone who interacts with Stripe during a recruiting process to be treated professionally and with respect. Protocol also reviewed multiple online complaints detailing similar rescinded offers the most prominent of these complaints was posted on Hacker News and received a rousing defense of Stripe from Coinbase CEO Brian Armstrong. All three of these sources were granted anonymity for fear of repercussions by their current and potential future employers. Protocol also spoke with a former Stripe recruiter who described the company as embracing a “hire and fire” mentality and constantly shifting priorities and reorganizing staff. Protocol spoke with two Stripe candidates who received either verbal or written offers from the company and then had those offers revoked because of “shifting business priorities.” (We reviewed their communications with Stripe recruiters, including the offer letter, to confirm the candidates’ stories). This even has a term - the Great Resignation.īut at the booming, much-revered payments company Stripe, some applicants have found themselves accepting job offers only to learn they have been rescinded without warning. The prevailing narrative about tech workers assumes that they have more power than ever before.
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